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Orders & Shipping

  • Can I schedule a delivery time?
  • Does the shipping cost cover customs fees?
  • How do I cancel my order?
  • How do I return my order?
  • How do I track my order?
  • How long does shipping normally take?
  • How much does shipping cost?
  • I haven't received an order tracking number.
  • I haven't received my order yet.
  • I received the wrong order!
  • My item(s) is(are) defective.
  • My package is being sent back to you. Can you reship it?
  • My package is being sent back to you. Will I get a refund?
  • My shipping address has changed. How do I update it?
  • What if I wasn't home when the delivery was made?
  • What is your return policy?
  • What shipping methods do you use?
  • Where do you ship from?
  • Why did my order not go through?
  • Why do I get an error when I try to check my tracking number?
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